The world is moving to the internet, and more and more people research things before they plan to spend money. The smart company manages their online presence with a good website, SEO, and they ask clients who are happy to leave positive feedback for them on one of the many sites that have been created to rate companies.
Most of these sites really use this as a way to find companies to sell advertising to but that is a whole different blog. I have been helping a few companies get online recently. Last month I helped a company with a fairly negative review history to create a new blog, website and then create profiles on many of these pages. I then created a page that he can send happy clients to so that they can review him. It makes the world better, he will feel more responsible to make people happy, and these happy clients will send more clients to him to make him more successful. Everyone is happy. He now gets a client or so per week from the web.
The odd thing is that many of these businesses have little or no knowledge of these online boards, that vast majority of business owners are oblivious, and sometimes it is really to their determent. I have seen time and time again companies that have a large number of negative reviews, often right on Google maps (The number one way people find you). A business may see 100 clients in a day but many of them won’t even receive 10 reviews in a year, and when 8 of them come from ANGRY and RANTING clients, that business will see very little traffic from people who research online.
Being a geek and knowing the power of this, I know that you NEVER want to make a geek mad at your business. One good geek can really hurt your online presence, a few and you are dead online. Geeks know this, and sometimes they even use to to hurt your business if you are their competition.
This computer repair guy really must have made someone mad, he has pages full of bad reviews about his company. Click HERE to see for yourself.
Also see MY PAGE. I had one fake, negative review, so I asked my Facebook friends who were clients in the past to post an honest review for my company. Look at the results.